Shipping and Returns

HOW WE SHIP
 WITHIN THE UK: We ship everything by UPS or Royal Mail with tracking, unless the buyer needs or wants to upgrade that service, it will be at the buyers expense. We cannot be held responsible for lost or stolen items in the mail. All packages come with tracking so that you can follow your item on route.

FREE SHIPPING: When we offer Free Shipping we cover the cost of packaging and courier cost. Unfortunately we cannot cover any additional changes, such as customs fees, returned items and any or all penalty charges that might occur.

CUSTOM CHARGES ON INTERNATIONAL SHIPPING: We are not responsible for custom charges, we declare the full value of all items on the customs form and mark it as gift. If you wish for us to not declare the full value of the item you need to let us know. But we will not be able to give back the full value of the item if it’s lost or stolen, only the amount that was declared. 



INTERNATIONAL ORDERS: We ship internationally using Parcel force, UPS and FedEx, with some exceptions. Currently we mark all orders as tracked

DISPATCH TIMESCALES: 
We will always try to dispatch your goods within 2-4 weeks of receipt of order due to the nature of your order being handmade. These times are guidelines, so we will endeavour to dispatch your order as soon as it is complete.
DELIVERY METHODS: 
Within the UK, orders are sent to you via UPS or Royal Mail, and May require a signature on delivery. Orders sent within the UK should arrive the day after dispatch, except for outlying areas. Please allow more time for delivery at busy periods like Christmas. Should the recipient not be at the delivery address provided the UPS the courier will attempt a second delivery.

GOODS DAMAGED IN TRANSIT
: Unfortunately, we are not responsible for damage which occurs after the goods have been handed to the postal or courier service. However, should you be unfortunate enough to receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. If the parcel you receive is damaged, please note the fact when you sign for it, even before you open the parcel to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "Damaged package; goods not yet inspected" to warn the carrier that a claim may follow.

IMPORTANT

It is the buyer's responsibility for any custom duty fees that may be charged when your order is delivered.

REFUNDS & EXCHANGES: All items leaving FOX ROAMER only do so after passing our quality control standards. Each item is packed securely for travel. If your item is damaged in transit contact us immediately. Returning items must reach us within 7 days for UK customers and 14 days for international customers from time of receipt.
If you require a refund or exchange again contact us immediately and return your order within 7 days, UK customers, and 14 days international customers from time of receipt, unused and undamaged. We will only issue a refund when the item has been returned and it is clear the condition of item is as it was when it left FOX ROAMER. All refunds are payed back to the payment type used at checkout.

PLEASE NOTE: If contact and returns are not made to us within the specified time we cannot except returned items or issue any refunds.  


Please call us if you would like to discuss our Returns and Exchange policy.

PLEASE NOTE: Personalised items cannot be refunded, due to the nature of an order being specifically altered to suit your specifications, therefore we would be unable to sell on.

and roam
Hove, East Sussex England 
Tel. + 44 01273 722 363
email hello@androam.com